BodyTrace Scale Will Not Turn On

If your scale will not turn on, there are a few troubleshooting steps you can try:

  1. Reset your scale:
    1. Remove one battery for a few minutes.
    2. Reinsert the battery.
    3. Place the scale onto a flat surface.
    4. Weigh in.
  2. Replace the batteries on your scale.
    • The scale manufacturer has indicated that Duracell batteries work best.
    • Batteries must be new and unexpired.
  3. Make sure that the battery compartment is clean.
    • If the scale still shows the error after replacing the batteries, trying gently cleaning out the battery compartment and making sure that no foreign particles are blocking the contact terminals.
  4. Check that the batteries are inserted correctly.
    • Batteries must be inserted fully. Check that each one is fully pressed into its slot.
    • Batteries must alternate direction according to the picture inside the battery compartment.
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  5. If you have tried all 4 steps and your scale is still not turning on, please Submit a Support Request indicating the scale issue you are experiencing as well as all steps that have been tried.
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