My Scale is Showing an Error Code

If your scale is showing an an error code, please find the code below to see troubleshooting steps:

Moving Lines and a Box:

 giphy.gif Screen_Shot_2019-04-19_at_10.12.11_AM.png

This is not an error message, but is actually a good sign! The lines indicate that your scale is attempting to connect to a signal, and the box indicates that your scale has sent your weight to your account. If you see a box, but the weights are not sending to your account, please click here.

However, if the lines on your scale go around and around without ending in a box, your scale may be having trouble connecting to your account. In this case, please click here.

 

Er 1 / Batt:

Screen_Shot_2019-04-19_at_10.12.17_AM.png

 

Er 2 / Read:

Screen_Shot_2019-04-19_at_10.08.15_AM.png

 

Er 3 / Old:

Screen_Shot_2019-04-19_at_10.12.26_AM.png

Er 4 / Batt:

Screen_Shot_2019-04-19_at_10.12.45_AM.png

Er 4 / Cell:

Screen_Shot_2019-04-19_at_10.12.34_AM.png

 

Er 5 / Conn:

Screen_Shot_2019-04-19_at_10.12.53_AM.png

 

Er 6 / Send:

Screen_Shot_2019-04-19_at_10.12.59_AM.png

 

Er 7 / Intl:

Screen_Shot_2019-04-19_at_10.13.04_AM.png

 

Er 8 / Sih:

Screen_Shot_2019-04-19_at_10.13.10_AM.png

 

Er 9 / Prov:

Screen_Shot_2019-04-19_at_10.13.17_AM.png

 

Er 10 / Susp:

Screen_Shot_2019-04-19_at_10.13.24_AM.png

  • Click Here to submit a ticket to our Support team.
  • Please note in your ticket what error code you are seeing on your scale.

Er 11 / Trm:

Screen_Shot_2019-04-19_at_10.13.29_AM.png

  • Click Here to submit a ticket to our Support team.
  • Please note in your ticket what error code you are seeing on your scale.

Step Off, Redo, 0000, 8888, 0880, or any other unlisted error codes:

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