Error Codes: Er 1, Er 4

If your scale is showing an Er 1, Er 4, or bAtt error code, this means that its batteries likely need to be replaced.

 

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There are a few steps you can try:

  1. If you are seeing the Er 4 code, make sure that it is paired with the bAtt, not CELL, message.
    • If the message you see is Er 4 plus CELL, please Click Here.
  2. Replace the batteries on your scale.
    • The scale manufacturer has indicated that Duracell batteries work best.
    • Batteries must be new and unexpired.
  3. Make sure that the battery compartment is clean.
    • If the scale still shows the error after replacing the batteries, trying gently cleaning out the battery compartment and making sure that no foreign particles are blocking the contact terminals.
  4. Check that the batteries are inserted correctly.
    • Batteries must be inserted fully. Check that each one is fully pressed into its slot.
    • Batteries must alternate direction according to the picture inside the battery compartment.
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  5. If you have tried all 4 steps and your scale is still showing the Er 1 or Er 4 error code, please Submit a Support Request indicating the scale issue you are experiencing as well as all steps that have been tried.
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