Error Codes: Step Off Redo, 8888, 0000, Other

If your scale is showing Step Off, Redo, 8888, 0000, 0880, or any other unknown error code, there are a few troubleshooting steps you can try:

  1. Reset your scale:
    1. Remove one battery for a few minutes.
    2. Reinsert the battery.
    3. Place the scale onto a flat surface.
    4. Weigh in.
  2. Replace the batteries on your scale.
    • The scale manufacturer has indicated that Duracell batteries work best.
    • Batteries must be new and unexpired.
  3. If you have tried both steps and your scale is still showing the error code, please Submit a Support Request indicating the scale issue you are experiencing as well as all steps that have been tried so we can further assist you.
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