If your scale is showing Step Off, Redo, 8888, 0000, 0880, or any other unknown error code, there are a few troubleshooting steps you can try:
- Reset your scale:
- Remove one battery for a few minutes.
- Reinsert the battery.
- Place the scale onto a flat surface.
- Weigh in.
- Replace the batteries on your scale.
- The scale manufacturer has indicated that Duracell batteries work best.
- Batteries must be new and unexpired.
- If you have tried both steps and your scale is still showing the error code, please Submit a Support Request indicating the scale issue you are experiencing as well as all steps that have been tried so we can further assist you.