Fitbit Troubleshooting Guide

  1. After connecting your Fitbit for the first time, you will need to wait up to 48 hours to see data transmit to your Fruit Street account.
    • Please note that data does not transmit in real time, but rather intermittently throughout the day.
    • You may need to check your steps the following morning to see all steps for the previous day.
  2. If step data is not being transmitted after 48 hours, log in to your Fitbit account.
  3. Once you are in your Fitbit account, check that your new Fitbit is linked and sending step data to the Fitbit account.
  4. If your Fitbit is not sending data to your Fitbit account, then you will need to remove your Fitbit from the Fitbit account and re-link it.
    • No data will transmit over to your Fruit Street account if it is not transmitting to your Fitbit account, as step data transmits from the FitBit account to your Fruit Street account, not from the FitBit device itself.
    • You may also need to check if your Fitbit device is set up correctly.
  5. If your Fitbit is connected to your Fitbit account and sending step data, then check if you have a previous Fitbit synced to your account.
    • Dual syncing of devices can prevent the correct data from being sent to your Fruit Street account.
    • If you have two connected devices to your Fitbit account, it is best to unlink your other device from your Fitbit account and re-link your new Fitbit to your Fitbit account.
  6. If you follow the above steps and your Fitbit account does not send step data to your Fruit Street account after 48 hours, it is best to try disconnecting and reconnecting your Fitbit one last time and waiting an additional 48 hours.
  7. If you complete all 6 troubleshooting steps and your Fitbit account does not connect to your Fruit Street account, please reach out to Fitbit or visit their Help Center for additional support with your Fitbit account or device. You can reach out to our Support Team here.
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