Attending an Appointment on Your iPhone/ iPad

  1. Download the Fruit Street app and VSee Messenger app (our video conferencing software) from the iTunes app store.
  2. If you have a scheduled appointment, log in to your Fruit Street app:
  3. Click the “video camera” icon at the bottom.
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  4. Find your correct class under “Upcoming.”
  5. Click “Start Visit.” This will open your video. 
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  6. Once in your video call:
    1. You will see yourself in a video screen.
    2. At the top of the screen a message will appear saying “Your provider will be calling you shortly.”  This means once your provider has entered the appointment your appointment will begin. 
    3. At the bottom of the screen you will see three (3) buttons (If you do not see these buttons, tap anywhere on your screen to activate buttons):
      • The microphone icon is how you are able to mute your side of the audio. 
      • The video camera icon allows you turn your video on or off for your appointment. 
      • The camera flip icon allows you to switch your camera’s view. 
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    4.  At the top of the screen you will see “Video Call” with three (3) buttons (tap anywhere on the screen to activate buttons):
      • The chat icon allows you to type a chat message to your provider during the appointment. 
      • The people icon allows you to see all the people if you are in a group class or group appointment. 
      • The three dots icon will give you three options:
        • Dial In gives you phone information in case you need to dial into the call via phone.
          • You may need to dial in if for some reason you cannot hear during your video appointment or the video class is not working. 
        • High-Res Video allows you to switch the video quality.
          • If you are having choppy audio or video, you can turn this off off to improve connection.
        •  Flashlight (no function).
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    5. When your provider joins the session, you will see your provider’s video and your video.
    6. If these steps do not allow you into your appointment, or if you have any problems with your VSee video call, please click here.
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