Attending an Appointment on Your Android

  1. Download the Fruit Street app and VSee Messenger app (our video conferencing software) from the Google Play Store.
  2. If you have a scheduled appointment, log in into your Fruit Street app:
  3. Click the “video camera” icon at the top.
    • Screen_Shot_2019-10-16_at_1.45.02_PM.png
  4. Find your correct class under “Upcoming.”
  5. Click “Start Visit.”
    • Screen_Shot_2019-10-14_at_10.31.24_PM.png
  6.  Once in your video call:
    1. You will see yourself in a video screen.
    2. At the top of the screen a message will appear saying “Your provider will see you in a just a few moments.”  This means once your provider has entered the appointment your appointment will begin. 
    3. At the bottom of the screen you will see four (4) buttons (If you do not see these buttons, tap anywhere on your screen to activate buttons):
      • The microphone icon is how you are able to mute your side of the audio. 
      • The video camera icon allows you to show or not show your picture in the appointment. 
      • The file folder icon allows you to switch your camera’s view. 
      • The red phone icon allows you to end the call. 
        • Screen_Shot_2019-10-16_at_1.55.58_PM.png
    4.  At the top of the screen you will see three (3) buttons (tap anywhere on the screen to activate buttons):
      • The chat icon allows you to type a chat message to your provider during the appointment. 
      • The people icon allows you to see all the people if you are in a group class or group appointment. 
      • The dots icon will give you the phone information in case you need to dial into the call via phone. 
        • You may need to dial in if for some reason you cannot hear during your video appointment or the video appointment is not working.
        • Screen_Shot_2019-10-16_at_1.58.44_PM.png
    5. When your provider joins the session, you will see your provider's video and your video.
    6. If these steps do not allow you into your class, or if you have any problems with your VSee video call, please click here.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request