How to Attend Appointments with Your Provider

You’ve Signed Up to do Virtual Appointments with your Provider

Now What?

 

Your provider uses a video telemedicine program called Fruit Street to conduct their virtual appointments. Below are instructions on how to attend your appointments:  

 

Attending your Appointments on a Computer

  1. Download the VSee video program at https://my.vsee.com/download.
    • This program is the video component to the Fruit Street platform and allows you to video conference with your provider. 
  2. Go to fruitstreet.com 
  3. Click “Log In” at the top of the page
    • DO NOT click “Sign Up” as you would be signing up for a program with a monthly fee
  4. Type in your username and password. 
    • You should now be entered into your Fruit Street account under your Provider’s practice. 
  5. After logging into, find the correct appointment under “Upcoming Appointments” on the right hand side of your screen. It should be the top appointment. 
  6. Click “Start Your Visit.”
  7. Click “Proceed to Consultation.”
    • Please note that you must click “Proceed to Consultation” before the video visit can begin.
  8. After clicking “Proceed to Consultation,” please wait in the waiting room for your provider to call in. 
    • Once your provider calls in you will automatically be added to the video call. 

 

Attending your Appointments on an iPhone/iPad

  1. Download the Fruit Street and VSee Messenger apps from the Apple Store 
    • Click here to download the Fruit Street app.
    • Click here to download the VSee Messenger app. 
  2. Open the Fruit Street app and login into your account using the same username and password you set up with your invite from your provider’s practice. 
  3. Click here for instructions on how to attend your appointments

 

Attending your Appointments on an Android Device

  1. Download the Fruit Street and VSee Messenger apps from the Google Play store. 
    • Click here to download the Fruit Street app. 
    • Click here to download the VSee Messenger app. 
  2. Open the Fruit Street app and login into your account using the same username and password you set up with your invite from your provider’s practice. 
  3. Click here for instructions on how to attend your appointments.
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