Participant Help Center

Getting Started

• DPP FAQ
• Class FAQ
• Coach FAQ
• Program Requirements
• Fruit Street Phone App
• Video: Fruit Street Overview

Your Account

• Help Logging In
• Uploading a Profile Photo
• Attending Sessions on Your Computer
• Attending Sessions on Your iPhone/iPad
• Attending Sessions on Your Android
• Zoom Troubleshooting Guide

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Scale

• BodyTrace Scale FAQ
• BodyTrace Scale Will Not Turn On
• BodyTrace Scale is Not Connecting to Account
• BodyTrace Scale shows Incorrect Weight On Scale
• BodyTrace Scale is Showing an Error Code
• BodyTrace Scale shows Error Codes: Er 1, Er 4

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Tracking

• Tracking Your Meals and Snacks
• How is Physical Activity Tracked?
• Logging Physical Activity Minutes
• Earning a Fitbit
• How to Connect/ Reconnect a Fitbit
• Fitbit Manual

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General

• What Is DPP?
• Class Holidays

Private Practice

• Private Practice Patient: Signing up for Fruit Street's Portal through your Provider
• Private Practice Patient: Scheduling a Session
• Private Practice Patient: How to Attend Sessions with Your Providerx
• Private Practice Patient: Compatible Devices and Wearables
• Private Practice Patient: How to Connect Apple Health and/or Apple Watch
• Private Practice Provider: Creating Your Customized Virtual Portal

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